Privacy policy

11 de Mayo 2020



For us, the privacy of users and the protection of their data are considered human rights.

We have a duty to treat individuals within our data with care.

Data is a liability and should only be collected and processed when absolutely necessary.

We do not like spam. Therefore, we will never sell, rent, distribute or publish your personal information.




Identity: Freedog Import SL

CIF/NIF: B62615349

Postal address: Camí de Garreta,90 Pol.Ind. La Valldan 08600 Berga

Telephone: +34 93 822 07 80


Data protection and privacy contact:




3.1 For what purpose do we process your personal data?

Freedog Import processes the information provided by the interested parties for the following purposes:

3.1.1 Site Visitation Tracking (Google Analytics)

Like most websites, we use Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our website and to better understand how they find and use our sections within the website.

Although GA records data such as geographic location, device, internet browser and operating system, this information is not used by Freedog Import in profiling or any other processing. We are not able to use this data to personally identify the user. GA also stores the IP of the user, data with which we could identify the user personally, but Google does not give us access to it.

Freedog Import considers GA to be a third party data processor (see section 5).

GA uses cookies, which are specified in Google’s developer guidelines. Disabling the use of these cookies in the user’s browser will stop the tracking of their entire visit to the pages of this website.

3.1.2 Manage the delivery of information requested from us

Requests for information or queries should be made by sending an e-mail to:

The data will be received in an email account of Freedog Import and will be stored, and may be used to provide answers to queries, information on services, budgets and / or commercial actions. These emails and the data they contain will not be passed on to third parties.

NOTE: As a user, avoid entering personal or sensitive data in the text field, since it is not a field designed for this purpose and Freedog Import does not have the means to verify them in this regard.

3.2 How long will we keep your data?

The personal data provided will be kept for as long as the interested party does not request its suspension by exercising their rights over the data.




In accordance with our business and IT systems, this website is designed to comply with the following national and international laws regarding data protection and user privacy:

EU General Date Protection Regulation 2018 (GDPR) EU 2016/679.

This website’s compliance with the above legislation means that it is also likely to be compliant with data protection laws and user privacy legislation established in many other countries and territories. If you are unsure whether this website complies with the specific data protection and user privacy legislation in your country of residence, you should contact our data protection and privacy officer (details under heading 2) for clarification.




We use a third party service (Amazon Web Services, Inc. through its subsidiaries and affiliates in the European Union) to process or store data on our behalf. This third party service acts in these cases as a data processor.

The service has been carefully chosen by Freedog Import according to its degree of maturity in complying with the standards specified in section 4. The service used is located in the USA and currently complies with the EU-US Privacy Shield agreement.


Google Analytics (Privacy policy): See details in epigraph 3, section 3.1.1 and in our cookies policy.




6.1 What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not Freedog Import is processing personal data concerning them.

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its suspension when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, data subjects may request that we restrict the processing of their data. In this case, we will only retain them for the exercise or defence of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. Freedog Import will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.

6.2 How can you contact us to exercise your rights?

There are several methods of contact for a user to exercise their rights regarding Freedog Import’s processing of their personal data. A request can be made in writing, in person or by email to

You can also make a request to exercise your rights of access, rectification, cancellation or opposition (ARCO) using the contact form that Freedog Import has available to interested parties. In order to exercise the rights of access, rectification, cancellation or opposition (ARCO), the interested party contacting Freedog Import must be able to prove their identity so that the data controller can verify them according to the data stored. As responsible for the processing of data provided in forms on this website, in the event of any notification by the user in order to exercise any of the rights of access, rectification, cancellation or opposition regarding their personal data, Freedog Import will inform the interested party about the actions derived from their request within a maximum period of one month (this can be extended for two more months in the case of particularly complex requests and informing them of this extension in the first month).




All data are collected directly from the website and always after the interested party provides them through the forms provided for such use. They are not acquired by any other means.

The cookie policy used by the website is detailed on site and will only be stored in the browser after receiving explicit consent (never by default or browsing) from the user. The level of cookie registration can be varied at any time by the user from the tool provided by the WEBSITE itself.




Freedog Import will inform about any security breach that affects the database used by this website, or that affects any of our third party services, to each and every person, data that may have been affected, and authorities, within 72 hours after the detection of the breach.




In accordance with the provisions of the current regulations on personal data protection, the RESPONSIBLE is complying with all provisions of the regulations for the processing of personal data under its responsibility, and manifestly with the principles described in Article 5 of the GDPR, whereby they are processed lawfully, fairly and transparently in relation to the data subject and in a manner that is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

The CONTROLLER guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR to protect the rights and freedoms of Users and that it has communicated appropriate information to them so that they can exercise them

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