Frequently Asked Questions

You can use the search engine by entering the item number or name to easily find what you're looking for. You can also explore our product range by accessing the different animal groups and categories (clothing, pillows, toys, etc.).

You can contact the store that sold you the Freedog products directly so they can assist you or offer a solution. You can also share your questions or opinions using the contact form on the website and we will respond as quickly as possible.

You can download product images from the product page.

You can find our products in many stores around the world, with a special presence in stores in Spain. We are currently present in 27 countries, covering much of Europe. We also have exclusive distributors in South America, Dubai, Lebanon, Kuwait, and Morocco.

Your shopping cart is located in the top right corner of the page. If you click on the shopping bag icon, your cart will appear, and you can choose to continue shopping or proceed to checkout.

If an item is out of stock, the add to cart button will appear grayed out on the product page. You won't be able to add the item to your cart, but you can request to receive a notification when the product is available.

Yes, you will be offered the option to use a billing address other than the shipping address during the checkout process.

You will be offered the option to apply a discount code during the checkout process. Enter the code and click the arrow next to it to apply it. The discount will be applied immediately. Make sure you meet all the conditions (e.g., minimum order value) to qualify for the discount. Each discount code can be applied once. You can only apply the code during the ordering process and cannot apply it after placing an order.

We'll keep you updated by email and send you the tracking number as soon as your order ships so you can check its status and know when it will arrive.

Our shipping costs are automatically calculated upon checkout. You can benefit from free shipping as long as you meet the minimum order requirements.

We deliver within 24-72 hours.

You can check the status of your shipment using the contact form on the website or by calling our office.

Contact us as soon as possible using the form on the website or by calling our office, and we'll answer your questions.

Contact us as soon as possible using the form on the website or by calling our office, and we'll answer your questions.

First, we must accept the return if it meets the return conditions. Once accepted, we will collect the return at the indicated address and process the refund within 15-30 days.

Your username is your email address. If you don't remember your password, click "I forgot my Password." You will automatically receive an email to reset your password. If you haven't received the email, please check your spam folder.

Would you like to receive our news? At the bottom of each page, you'll find a "newsletter" banner where you can subscribe to receive the latest news from Freedog.

A Freedog representative will contact you once you've completed the registration form and provide all the information you need.